FOR SHORT-TERM RENTAL PROPERTY MANAGERS

One point of contact. A plan for every guest property.

A portfolio needs consistent instructions without treating every home as identical. Start with the property list, then agree on a workable turnover process.

Give each property its own checklist

Share the address, unit identifier, bedroom and bathroom counts, approximate floor area and usual guest capacity. Note separate entrances, sofa beds, special surfaces and owner-only storage. Reference photos can help explain the presentation you want. Each property receives an agreed cleaning scope and quote.

Plan the busiest checkout window

Tell us how many homes may turn on the same day, the checkout and check-in times and which bookings are already confirmed. We review travel and crew availability before accepting the schedule. Adding a property to a portfolio does not automatically reserve capacity for every future date.

Agree on how schedule changes reach the team

Choose the contact responsible for new bookings, cancellations, extensions and early arrivals. Discuss how dates will be shared and confirmed. Calendar synchronization is not assumed; any integration or automatic scheduling must be confirmed separately.

Make linen and supply ownership clear

Identify who owns and purchases spare linens, where sets are stored and what should happen when something is missing. List the consumables that may be restocked from your supplies. Laundry, purchasing and inventory reporting are included only when agreed in the property plan.

Set up escalation and billing

Choose who receives completion messages or requested photos, who handles access questions and who can approve extra cleaning. Agree on the billing contact and the property identifiers invoices should use. A clear approval path is especially useful when the manager and property owner are different people.

Use the first turnover to refine the plan

The first visit helps validate the time, access instructions and cleaning scope. Review any differences before repeating the schedule. Tell us when a property is renovated, the bed count changes or guest expectations are updated.

This service is for guest stays. For long-term tenant changeovers and student lease move-outs, use Polished Oak's move-out cleaning. For shared leasing offices, clubhouses or facility janitorial work, contact Auburn Commercial Cleaning.